Host, Customer Service​/HelpDesk, Customer Service Rep

Welcome Host Responsibilities

As a Welcome Host, you’ll be the first point of contact for everyone entering the building, from colleagues to clients and guests. You’ll set the tone for the day with a friendly welcome, a proactive attitude, and a genuine passion for creating meaningful connections.

This is a physically active role, and you’ll be on your feet for most of the working day. The ideal candidate has Doorman or Concierge experience, is personable and presentable, and has a strong customer‑first mindset. You’ll excel at managing your own time, prioritising tasks, and handling queries with professionalism and empathy. While experience in a law firm is a bonus, it’s not essential — what matters most is your ability to connect with people and deliver a consistently high standard of service.

Hours:

40 hours per week, with shifts between 7am-10pm. Monday‑Friday.
Salary: £32,000

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24‑hour personal helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform offering savings for thousands of high‑street retailers, hotels, cinemas and more
• Our Training Academy provides excellent training and development opportunities for our people