Customer Service Manager

Position: Customer Service Manager (Permanent)
Customer Service Manager (Turkish Speaking) - London

Prestigious Residential Developer | Luxury Development + Multi-Site Support Circa £60k Package (Basic + Car Allowance + Bonus)

An award-winning residential developer is seeking a Turkish-speaking Customer Service Manager to join their team, primarily based at a luxury development in London with additional support provided across their portfolio of high-end sites.

This newly created role has been established due to increasing demand from Turkish-speaking customers and offers an exciting opportunity to work on some of London's most prestigious residential developments.

The Role:

As Customer Service Manager, you will be responsible for managing the customer journey from legal completion through to the end of the warranty period, ensuring exceptional service delivery and quality standards are maintained.

Key Responsibilities:

Manage customer relationships from legal completion through warranty period
Conduct quality inspections and property de-snags using electronic systems
Handle post-completion defects and coordinate with contractors for prompt resolution
Attend customer handovers and demonstrate home features and appliances
Provide Turkish language support to customers across all developments
Maintain accurate records on CRM systems
Identify defect trends and collaborate with project teams
Monitor site and estate areas to maintain quality standards

What We're Looking For:

Fluent Turkish speaker (written and verbal) - essential
Customer-facing experience with proven exceptional service delivery
Strong communication skills, both verbal and written
Professional, well-presented, and well-groomed
Empathetic with ability to deliver difficult news tactfully
Team player with a positive, "can do" attitude
Adaptable, personable, and strong relationship builder
Problem-solving mindset with willingness to learn
Comfortable using CRM and electronic defect management systems

What's Not Essential:
Construction or property background - we welcome candidates from diverse sectors including hospitality, retail, aviation, or any customer service-focused industry. We value transferable skills and the right attitude.

What's On

Offer:

Competitive package circa £60k including car allowance and bonus
Work on prestigious, high-end residential developments
Opportunity to make a real impact in a newly created role
Supportive team environment with training and development

This is an excellent opportunity for a customer-focused professional who takes pride in their presentation, enjoys building relationships, and wants to work with an elite residential developer