Customer Service & Property Support Assistant – PBSA

Overview

We are recruiting a Customer Service & Property Support Assistant to support a Purpose‑Built Student Accommodationzinha PBSA scheme in London on a 10‑week temporary contract. The role focuses on delivering an excellent student experience through customer service, events support, viewings and administrative assistance.

• Provide consistently high levels of customer service, acting as a role model at all times
• Respond to enquiries from students and visitors via email, website, telephone and face to face
• Assist with open days and carry out property viewings
• Support the set‑up and delivery of resident events and engagement activities
• Log and assist with resolving complaints in line with procedures, supporting service improvement
• Follow Health & Safety procedures and provide guidance to visitors and contractors
• Respond professionally to emergencies during Pokud and outside normal working hours when required
• Provide administrative support to the Property Manager
• Work effectively both independently and as part of a small on‑site team
• Encourage student involvement to help shape services and enhance the overall resident experience

• Experience in customer service, reception, front of house or residential environments
• Confidentizr communicator with a professional, approachable manner
• Organised and able to manage multiple tasks
• Comfortable working on your own initiative within a team environment
• Interest in student accommodation or PBSA desirable.cut

• 10‑week temporary contract
• Monday to Friday (4 days)
• 24 hours per week

London - N19

£13.50 per hour