Front of House Associate; Temporary

Position: Front of House Associate (Temporary)
Front of House Associate

About the Role

We are seeking an exceptional Front of House Associate to join our team on a day shift pattern. You will serve as the primary point of contact for residents and visitors, delivering outstanding service and maintaining the highest standards of professionalism.

Key Responsibilities

Serve as the face of the development, ensuring exceptional service delivery to all residents and visitors
Maintain availability to residents throughout your shift
Uphold the highest cleaning and presentation standards throughout the property
Proactively identify and address maintenance issues, performing minor repairs where possible (e.g., light bulb changes)
Manage parcel services including receiving, safekeeping, and distribution of all deliveries and registered mail in accordance with established procedures
Conduct utility meter readings for all properties as required
Provide comprehensive shift handovers to team members, documenting all incidents and upcoming events
Oversee car parking operations to ensure smooth functioning
Manage key issuance and returns, maintaining accurate records in line with company procedures
Coordinate and facilitate access for external services including utility companies, waste collection, deliveries, and maintenance contractors
Conduct regular building patrols, monitor CCTV systems, and perform safety checks
Handle general enquiries, complaints, and maintenance requests professionally and efficiently

Essential Requirements

Proven experience in a Front Desk or Concierge role
Demonstrated track record of delivering high-level customer service
Excellent communication and active listening skills
Ability to work independently and use own initiative while following established procedures
Strong attention to detail
Proficiency in Microsoft Office suite (Word, Excel, Outlook)

Experience with databases and booking systems