Customer Success Manager

Mostly remote - London travel roughly once every two weeks

We’re hiring a Customer Success Manager to join a growing 30-person start-up (just 4 people in the UK) that partners directly with , one of the world’s leading work operating systems. You’ll work closely with customers to help them adopt, scale, and get long-term value from the  solutions implemented for their teams.

This role blends technical understanding, relationship management, and hands-on problem-solving. Success will be measured through retention, churn reduction, and expansion across your customer base.

• Own and manage a portfolio of 10–15 customer accounts
  , depending on size and complexity
• Act as the primary contact post-implementation
• Support customers in adopting, scaling, and optimising their workflows
• Understand business processes and translate customer needs into practical system improvements
• Identify opportunities for expansion
  , additional workflows, and platform optimisation
• Monitor usage, spot risks early, and drive long-term retention
• Work with customers at all maturity stages - onboarding through to advanced operational challenges
• Collaborate with Implementation, Product, and Sales teams to ensure smooth handovers and successful outcomes
• Bridge the gap between Sales and Delivery to support account health and growth

• 2+ year experience in Account Management or Customer Success
• Strong technical mindset - comfortable understanding systems, workflows, and platform capabilities
• Excellent communicator with the ability to influence and build trust
• Experience with or similar SaaS workflow platforms is a strong advantage
• High ownership, accountability, and comfort working across multiple stakeholder groups
• Must have full UK working rights
• Remote-friendly, including part-time or school-hours flexibility

• Structured onboarding and training
• Hands-on customer exposure from day one
• Clear progression pathways in a growing UK team
• Flexible working options (remote + part-time available)
• The chance to work closely with a global SaaS ecosystem while shaping the customer journey for UK clients