Senior Venue Consultant
Listed on 2026-02-17
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Customer Service/HelpDesk
Customer Service Rep, Event Manager / Planner, Customer Success Mgr./ CSM
Location: Greater London
About Us
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.
Headquartered in Chicago, with locations in over 50 countries, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be part of something special, can rise to our standards, and love to bring their unique perspective to the table.
We offer a flexible workplace with awesome perks and challenging work that means something.
AboutThe Role
We are recruiting for our London sourcing team and are currently looking for a Senior Venue Find Consultant to join our team on a full‑time basis. Do you have international and UK meeting and venue sourcing, contracting, and negotiating expertise? If so, this opportunity may be for you.
In this role you will work directly with clients, receiving their meeting & event requests, finding the perfect venue that fits their requirements, negotiating to ensure the price fits the budget and presenting the best solution to exceed expectations every time.
Responsibilities- Exceed clients’ expectations by delivering initiatives and quality service that meet their needs.
- Develop excellent venue destination knowledge through building positive relationships with key suppliers, attending familiarisation visits, destination workshops, and webinars when required.
- Collaborate with the team to find the right solutions, ensuring the client is supported and informed from start to finish. Liaise with other teams such as finance to ensure invoicing and financial matters are delivered proactively and efficiently.
- Assist the Team Manager on various matters including monitoring customer service levels and quality assurance, and contribute to training and development of consultants by sharing your knowledge.
- Consistently apply and demonstrate venue and destination knowledge to all customers.
- Continuously develop and expand your knowledge of the meetings & events industry.
- Previous experience and knowledge of meetings & events venues/destinations in the United Kingdom and overseas.
- Flexible and proactive approach to work, able to juggle multiple priorities and projects under pressure.
- Comfortable dealing with customers via phone, email and face‑to‑face.
- Experience using Microsoft Office, including Excel and extracting data from databases.
- Motivated to provide the best customer service and to develop your own knowledge, skills and experience.
- Act in line with the company's values, solving issues together as a team, acting with purpose, and always doing what is right for the client.
- Experience with venue booking systems.
- Proven negotiating and contracting experience with external suppliers.
- Life assurance x2 your annual salary
- 25 days holiday plus bank holidays
- Birthday day off
- Holiday Purchase Scheme – up to 5 additional holiday days
- Discounted rates on hotels & travel
- Gym & fitness discounts
- Private healthcare
- Pension scheme
- Company sick pay
- Lifestyle benefits
- Hybrid working: 3 days a week in the London office.
- Shift patterns for venue search: 9‑5:30, 8:30‑5 or 9:30‑6 on a rotating basis, with a 1‑hour lunch break.
- Travel may be required to attend company meetings, events or familiarisation trips in the United Kingdom or overseas.
Click apply now to be considered.
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