Member Operations Specialist

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FTC, Part Time (4 days per week - Mon/Tue and Thurs/Fri)

(Hybrid working role - minimum 5 days over 2 weeks office-based days a week in London)

About the Team

PPL’s Member Services team manages the enquiries of our membership across both performer and recording rights holder categories. Their work is split into three streams, Record Company Services, Performer Relations & Development, and Contact & Support. Our Member Services team is passionate about music and works to help ensure all our members’ accounts are up to date, so they are able to collect the royalties they are owed when their music is played on radio, tv, online and in public.

What you’ll be doing

The role involves handling customer service inquiries, transactions, and administrative tasks for the Member Services department. Strong customer service skills and the ability to efficiently process high volumes of transactions and queries are essential.

Additionally, a thorough understanding of data is necessary. Providing frontline customer service support to members is a key aspect of the role. Some familiarity with the legal, financial, and IT aspects relevant to the organisation's operations is also required.

Internal communication will involve various departments to ensure timely query resolution, while external communication may involve performers, rights holders, their representatives, and record companies. Attendance at external events to offer face-to-face support to members is also expected.

Key Responsibilities will include:

• Provide great and efficient customer service to performers and record companies, handling day-to-day queries professionally and helpfully, ensuring all interactions are captured in Salesforce.
• Understand and comply with PPL's data policy, ensuring accurate maintenance of the Member Services core system (Salesforce) and the data within it.
• Drive 'best in class' data quality for members by augmenting, researching, contacting, and using initiative to drive improvements.
• Respond accurately and professionally to all member queries received through various channels, keeping an accurate log for audit purposes in line with department processes.
• Work positively and communicate professionally across the team to contribute to effective team tasks and spirit, while also proactively managing personal development for increased performance and career opportunities.

What’s you’ll need:

• Two years of experience, ideally in a customer service role or an administration role supporting a team.
• Proficiency in MS Office, particularly advanced Excel skills.
• Fast and accurate data inputting skills, including touch typing.
• Experience with databases; must be able to work with databases and understand the concept of a customer relationship system.
• Effective communication skills, with the ability to convey complex information in a concise and simplified manner.
• Attention to detail, ensuring accuracy in all tasks and responsibilities.

What we can offer you

PPL value their employees and in return for your hard work you can expect to be rewarded with a wide range of benefits which support their needs and lifestyles:

• Hybrid and flexible working times
• Free Breakfast in the office
• Long service awards (i.e., Brit Awards tickets after 5 years’ service, lunches etc.)
• Shops and Leisure discounts (Carnaby card)
• £120 annually to spend on music related purchases
• Private Medical Care

And much more!

Next Steps

If this sounds like you, then apply today!

Closing date for applications: 05/08/2025

Equality and Diversity at PPL

PPL are committed to equal opportunities, diversity and inclusivity; therefore, we welcome and encourage applicants from all sections of the community.

Here at PPL we are proud to operate in a genuine, open and straightforward way while continuing to maximise all opportunities as they arise striving to represent PPL’s members. Our job is to protect our members’ rights, and make sure their talent and investment is rewarded fairly. We take an entrepreneurial approach, working together to create new ways to deliver better service and solve business challenges.

Collaboration creates great things; everyone’s talent deserves recognition and each of our members is important to us. We are the professional face for our clients. We serve with a smile and go the extra mile when representing them. We share a passion for music – that’s why we do what we do.

• Seniority level
  
  Not Applicable

• Employment type
  
  Full-time

• Job function Administrative

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