Senior Ops Manager – CX & Travel Safety; Hybrid
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-02-17
Listing for:
loveholidays
Full Time
position Listed on 2026-02-17
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, Client Relationship Manager
Job Description & How to Apply Below
Location: Greater London
A travel agency is seeking a Customer Operations Manager to lead the On Holiday Support and Complaints Team. This pivotal role involves managing relationships with internal and outsourced teams to enhance the customer experience. You will oversee performance metrics, resolve customer complaints swiftly, and ensure continuous improvement in operational efficiency. The position is hybrid, based in Hammersmith, London, with occasional travel, providing a dynamic opportunity to impact our customer journey significantly.
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Position Requirements
10+ Years
work experience
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