Estates Helpdesk Coordinator

About UAL

University of the Arts London (UAL) is a global leader in creativity, innovation, and invention across the knowledge economy, comprising six colleges and four institutes. UAL is ranked 2nd in the world for Art and Design.

The Estates Helpdesk Co‑ordinator will provide first‑line support and act as the first point of contact for customers reporting facilities‑related issues. Reporting to the Estates Helpdesk Manager, the role ensures problems are logged, tracked, and resolved, maintaining strong communication with customers and internal teams.

• Provide first‑line support for facilities‑related issues.
• Log, track, and resolve problems in the CAFM system.
• Maintain accurate records, workflows, assets, and PPM schedules.
• Liaise with contractors and coordinate access for maintenance work.
• Assist with quality management, audits, and reporting to support continuous improvement of service delivery.

• Strong working knowledge of CAFM systems and experience in administrative and operational support functions.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities, work independently, and contribute as part of a team.
• Strong problem solving skills, attention to detail, and a customer‑focused approach.

We operate a fair and open anonymous selection process. Applicants must create an account and submit an application through our job board, providing a supporting statement and answering competency questions to demonstrate suitability. The recruitment process involves:
Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

In case of high volume, the closing date may close early. We will communicate changes with at least 24 hours’ notice.

UAL is a Disability Confident employer and a living wage employer with a Bronze Award from the Race Equality Charter. We promote a supportive inclusive culture where everyone’s identity matters. We recognise the hard work of our staff and the contribution they make.