Customer Support Advisor - German Speaking

Job Description - Customer Support Advisor - German Speaking (16736)

Customer Support Advisor - German Speaking ( 16736 )

We are recruiting for a number of brand new German Speaking On Holiday Support Advisors to join us in February 2025.

As an On Holiday Support Advisor, you’ll provide exceptional levels of customer care on in‑bound calls, offering solutions and resolving queries to our German speaking customers. You will identify customers’ needs, resolve complaints, assist in emergency situations, and protect their welfare. You’ll be empowered with support from the On Holiday Support Team Leaders and Duty Managers.

You’ll be working in our Holidays Operations Centre (HOC) at our HQ in Luton, supporting customers while they are on holiday. Support includes giving advice, resolving complaints or issues, and providing assistance for emergencies or incidents when customers are in resort destinations.

German On Holiday Support Advisors are offered a permanent contract and work a mixture of day and night shifts, on a roster of 5‑on/5‑off, 4‑on/5‑off, and 5‑on/4‑off.

• Fluent written and spoken German.
• Fluency in English (essential); additional European languages are a bonus.
• Experience in a fast‑paced, demanding customer‑facing environment.
• Confidence dealing with stressful situations and ability to work at pace and handle a high volume of calls.
• Excellent communicator and passion for delivering high standards of customer service.

• Competitive base salary.
• All‑inclusive benefits package: company‑wide bonus scheme, private medical cover, 5% pension contribution, share options, life assurance.
• Flexible benefits tailored to your needs.
• Heavily discounted flights for yourself and loved ones.
• Free easy
  
  Jet Plus membership, annual holiday vouchers, generous annual leave entitlement.

The role is permanent, full‑time, and based onsite at our easy

Jet holidays HQ near Luton Airport. We are committed to supporting our team with development opportunities and a welcoming atmosphere.