Membership Engagement Administrator

Membership Engagement Administrator
We are currently recruiting for a Membership Engagement Administrator to start immediately for 6 months - to maybe Perm  This role is hybrid Pay £17-19an hour

THE ROLE
This role provides a world-class customer service experience to the College’s fellows, members, stakeholders and non-members.

WHAT WILL YOU BE DOING?
Membership Management and Engagement
 
Provide a world-class customer service experience to our membership and other people who contact us
Champion the improvement of customer service and satisfaction via the effective handling and logging of all enquiries that are received through multiple channels: phone, multiple inboxes, activities logged on the CRM etc.
Have a full understanding of the membership categories, the options to change memberships and the membership engagement ‘touch points’ throughout the membership journey
Provide administrative support for eliciting member feedback and ideas on College work and activities, which will be used to improve future engagement and strategy. This includes administration for the Membership Engagement Panel.  Relationships
 
Work to eliminate all processes which do not add value and be willing to suggest areas of improvement regarding membership experience and engagement
Clearly communicate updates / handover of tasks as and when required with other team members  Regulation and Information Governance
 
Work in a fully compliant way with the Data Protection Act (2018), equality laws and financial statute
Understand, keep up-to-date and adhere to BACS regulations  ABOUT YOU
 
Proven experience of working in a similar function, such as membership, customer service role, marketing or within a professional membership organisation

Experience of data handling, including sensitive data and processing financial payments

Experience of using a CRM system
Ability to identify issues / problems and come up with proposed solutions  Understanding of data protection laws