Passenger Ambassador

Location: Heathrow

Passenger Ambassador Passenger Ambassador – Heathrow Airport

Join our team and help create exceptional passenger experiences at one of the world's busiest airports.

We're looking for enthusiastic, customer‑focused individuals to become Passenger Ambassadors  this role, you'll support passengers with their shopping needs, highlight offers and promotions across the terminal, and help create a welcoming, memorable airport experience.

Our Passenger Ambassadors role is both Customer Service Focused as well as being a target driven sales role,  

What You'll Do

Build strong working relationships with all retail stores in the terminal

Stay up to date with brand information, current promotions, and key sales messages

Proactively engage passengers after security to maximise sales opportunities

Assist travellers with shopping queries, directing or escorting them to retailers

Ensure promotional materials and point‑of‑sale displays are visible and up to date

Report sales successes, key interactions, and insights to your line manager

Attend team meetings and contribute ideas for improving performance

Complete shift reports accurately and on time via Global Connect

Monitor your performance against daily and weekly KPIs

Who We're Looking For

Excellent verbal and written communication skills

Confident interacting with passengers and influencing buying decisions

Strong organisational skills and attention to detail

IT‑literate (PowerPoint, Word, Excel)

Commercial awareness and a proactive mindset

Ability to problem‑solve and make decisions in real time

Professional, positive, and customer‑centric

Additional Requirements

Ability to comply with Heathrow Airport airside pass rules and security protocols

Why Join Us?

You'll be part of a supportive, energetic team that takes pride in delivering outstanding passenger experiences. You'll also have opportunities to develop your skills, contribute ideas, and play a key role in driving commercial success at Heathrow Airport.

Why work for Acosta Europe:  

£2.50 daily contribution towards lunch at the staff canteen

10% staff discount at airport restaurants

10% staff discount at selected retail stores

Comprehensive Healthcare – Access to Medicare plus life insurance and Employee Assistance Program. 

Generous Pension Plan – Growing contributions as your service increases helping you plan for the future. 

Paid Time Off – 20 days holiday, plus bank holidays to recharge. Plus an additional day off on your birthday

Paid Volunteering Day – Make a difference in your community. 

Career Development – access to Acosta University and internal promotion programs. 

Company Tools – Including state of the art technology to ensure you are set up for success.

Inclusive Culture – supportive, diverse, and values-driven environment. 

Employee Engagement – social events, recognition programs, and wellness initiatives. 

This is a role for people who want more than “just a job”. It's for people who want momentum, progression and recognition.

At Acosta Europe, we believe diversity and inclusion are the foundation of innovation and success. We welcome people from all backgrounds and experiences, creating a culture where everyone feels valued and empowered to thrive. If you're looking for a role where you can make a visible impact, and build a future—this is your moment