Service Advisor

Overview

Service Advisor

Up to £36,000pa DOE

47.5 hours: early and late rotating shift. Week One - 07.00 - 17.00. Week two - 08.00 - 18.00 (Saturday 08.00 - 13.00).

Our client is looking for a dedicated Service Advisor to join their team at their Heathrow Passenger Car aftersales site. If you are dedicated to providing exceptional customer service and can confidently and efficiently maximise service and repair bookings to ensure all resources required in completing the work are available and on schedule, this is the role for you!

The right candidate will have exceptional customer service skills and deliver the highest quality customer experience. You will approach this role with a commercial mind, actively selling after sales services in a customer-orientated manner (i.e.: service contracts), ensuring the workshop is working to full capacity by effectively scheduling customer bookings.

• Dealing with customers and ensuring customer satisfaction.
• Regularly and proactively keep customers up to date with progress on their vehicle.
• Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
• Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
• Produce accurate job cards, invoices, estimates and related information.
• Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
• Produce warranty job cards in line with the manufacturers policy and procedures.

Research shows that some people are less likely to apply for a role unless they meet 100% of the criteria. As long as you are experienced for the role, and hold the relevant and required qualifications, we encourage you to apply.

• An extra day off for your Birthday
• 23 days of annual leave per year PLUS Bank Holidays
• Four times death in service benefit
• Auto-enrolment pension
• Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds

• Job Title:
  
  Service Advisor
• Company:
  Forward Assist Recruitment
• Location:
  
  Heathrow (as per description)
• Posted:
  Jan 23rd 2026
• Closes:
  Feb 23rd 2026
• Sector:
  Customer Services
• Contract:
  
  Permanent
• Hours:
  
  Full Time