Customer Support Officer

Customer Support Officer (UK) – Qargo TMS

Qargo is a cloud‑based (SaaS) Transport Management Platform operating across the UK, US and Europe. We are a scale‑up based in London, Chicago and Ghent, rapidly expanding across our markets.

As a Customer Support Officer you’ll be the first point of contact for our customers, ensuring they receive the best possible experience with Qargo. You’ll guide users through our system, resolve issues, and work closely with engineering and onboarding to continuously improve support.

• Be the first point of contact for customers via chat, answering questions and guiding them through our platform.
• Translate technical or complex issues into clear, customer‑friendly explanations.
• Investigate and understand technical problems, collaborating with our Engineering team to find the root cause.
• Act as the voice of the customer, sharing feedback and insights with internal teams to help improve our product.
• Continuously build your product knowledge to become a trusted expert in our TMS platform.
• Identify recurring issues or misunderstandings and help us improve the overall product experience.
• Provide administrative support to the Onboarding team by importing client data (customer base, rate cards, fleet info, etc.) into the system.

• Previous experience in a customer service, support, or related role.
• Excellent communication skills in English (additional European languages are a plus).
• Transport and Logistics experience is a must.
• Strong organisational and multitasking skills, able to handle multiple requests smoothly.
• A proactive learner who enjoys understanding new systems and processes.
• Comfortable in a fast‑paced, scale‑up environment.
• Tech‑savvy and interested in working with software products.

• A competitive salary package with great benefits.
• Growth opportunities within a fast‑scaling international company.
• Flexible working environment and hybrid working from our London office.
• A collaborative, friendly team that values curiosity, ownership, and continuous learning.

We’d love to get to know you beyond your CV – part of the application includes a short 1‑2 minute video presentation to introduce yourself and share what excites you about this role.

Location:

London, United Kingdom