Rents Support Advisor - Teddington

Who we’re looking for

As part of our Rents team, you’ll provide administrative support and, use your excellent communication and customer service skills to provide resolution to customers queries at first contact.

Previous experience of working in customer service/debt collection will support you in being the first contact for our customers rent queries, resolving issues that prevent customers from paying their rent on time, taking payments, setting up agreements and direct debits. You’ll signpost customers to external agencies for support – financial and other.

A good understanding of Housing Benefit and Universal Credit. Proficient IT skills, including MS Excel and Word, and a willingness to learn new systems will be important to enable efficiency in managing all Universal Credit housing claims.

When we're hiring, we look for people who connect with our KOSMIHC values:

• We know our stuff
• We make it happen
• We care

You’ll find a full description of our values here

Feel a connection? If this sounds like you, click on ‘apply now’

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** WE'RE LOOKING FOR A START DATE OF 6 APRIL. INTERVIEWS WILL BE WEEK COMMENCING 16 MARCH***