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Customer Services Advisor
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-02-25
Listing for:
Aspinal of London
Part Time
position Listed on 2026-02-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
We're currently looking for talented individuals to join our Customer Services Team at our Fernhurst office. This is more than just a support role where you’ll be a true Brand Ambassador, creating outstanding experiences that reflect our values and elevate our customer journey from start to finish. If you are a confident communicator with a passion for luxury service and detail then please get in touch.
This role does offer hybrid working but it will require attendance in the office in Fernhurst at least 3 days a week.
Duties- Act as the first point of contact across all of Aspinal’s sales channels — online, phone, and email.
- Own the full customer journey: from purchase to delivery and aftercare
- Turn every interaction into a relationship, building loyalty and identifying opportunities to delight (and sell).
- Collaborate with a high-performing team to meet and exceed satisfaction and sales goals
- Lead By example, bringing energy, empathy, and polish to every conversation.
- A competitive salary
- Comprehensive training and ongoing development
- Generous staff discount on our beautifully crafted collections
- A supportive, inspiring work culture that invests in your growth
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