Customer Success Manager

Customer Success Manager 3

Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold:
Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.

From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML‑based solutions that activate data for every function within a global enterprise. Our approach is unique and validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.

We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.

The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. Your key responsibilities include ensuring zero churn by facilitating high ROI for your customers, and expanding your book of business through upsells. Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals.

In this role, you’ll be responsible for end‑to‑end coordination and execution of functional deliverables during the delivery stage, priming your customer for long‑term success. Following go‑live your primary focus will be on measuring the success of the program and guiding the customer on best practices, engaging executive stakeholders and further penetrating the account.

This is an exciting opportunity for the right talented professional to:

• Work with some of the world's largest, most prestigious financial institutions
• Build strong foundations for our Customer Success team
• Drive ROI across a growing suite of cutting‑edge machine‑learning‑powered products

• A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies
• Knowledge of managing relationships with financial services companies, enterprise, or large corporations – leading change‑management efforts and driving customer accountability
• Skilled at working with enterprise, high‑touch clients with a BoB of