Customer Marketing Manager - FTC

Customer Marketing Manager
12 month fixed term contract (maternity cover) UK: £55-60k or Netherlands: €55-60k

Puzzel:
The Low-Down 🔍

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years 🚀

• Debt refinancing through 1bn NOK senior secured bond in December 2025

• 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’

• Puzzel was recognised as the ‘most innovative European-founded CCaaS provider’ and top 3 globally by Frost & Sullivan in 2023

• Best Practices Company of the Year 2023

• Consistently high Glassdoor rating

• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025!

• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Read more about us here.

We’re looking for an experienced and strategic Customer Marketer to join our Product Marketing team on a fixed term contract for 12 months to cover the current incumbent who is going off on maternity leave in May.

In this role, you’ll be responsible for building and nurturing strong relationships with our existing customer base—turning satisfied users into vocal advocates.

You will work cross-functionally across Marketing, Customer Success, Sales, and Product to deepen customer engagement, fuel retention, and support business growth. This is a high-impact role ideal for a self-starter who thrives on customer-centric storytelling and program building.

• Customer Advocacy & Reference Program
  :
  Build and scale a customer advocacy program. Identify advocates, manage references, and grow customer testimonials, case studies, and review site presence (e.g., G2).

• Customer Advisory Board
  :
  Own the CAB program end to end—recruiting members, planning and facilitating meetings, managing follow-ups, and ensuring value delivery to customers and internal stakeholders.

• Customer Events & Webinars
  :
  Support customer events, round tables, and webinars that engage the Puzzel customer base and encourage product adoption.

• Voice of the Customer
  :
  Partner closely with Product and Customer Success teams to gather, analyse, and share customer feedback, ensuring it informs product direction and marketing messaging.

• Content Creation
  :
  Work with content and design teams to develop impactful customer marketing materials, including success stories, Q&A, and video interviews.

• Cross-Functional Collaboration: Serve as the connective tissue between customers and internal teams, advocating for customer needs and ensuring consistent communication across touchpoints.

• Several years of experience in B2B marketing, ideally in SaaS / tech, with a focus on customer marketing and/or field marketing, however, we could also consider those from strong customer-facing roles such as Customer Success, Product Owner or Project Management/Delivery.

• Proven track record of launching and managing customer advocacy initiatives or programs.

• Strong project management capabilities with the ability to balance multiple initiatives and deadlines.

• Exceptional communication skills, to nurture customer engagement and support for turning customer success into compelling stories.

• Comfortable collaborating cross-functionally and building relationships with customers.

• A data-informed mindset and comfort working with marketing metrics and customer engagement KPIs.

• Experience with customer marketing platforms or review site tools is a plus.

This role can be located in the UK or Netherlands, both of which have remote-first policies BUT you must be physically resident in either country with right to work.

• Competitive salary…