Dedicated Cover Receptionist

We are looking for a passionate and professional Dedicated Cover Receptionist to join our Rapport team, providing exceptional front of house support across a prestigious financial services client in Canary Wharf
. This is a dynamic and client-facing role where no two days are the same: from welcoming guests on the ground floor and assisting executives on client floors, to supporting the service desk and meeting room operations.

You will be joining a polished and energetic Front of House team of 15 ambassadors who take pride in creating an outstanding visitor experience. Together, we represent the face of our client’s business, ensuring every interaction is warm, seamless, and reflective of the professionalism and excellence that define both our service and their organisation.

Type of contract: Full-time, Maternity Cover (10 months, with possibility to explore permanent opportunities within the Rapport portfolio)

Hours: 40 per week (Monday-Friday; shift rota basis between 7 AM and 7 PM)

• Financial freedom:Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future:Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters:Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally:Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence:Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community:Take one paid day off annually to support a cause you’re passionate about!

• Deliver an exceptional front of house experience by providing professional reception, lobby hosting, switchboard, and helpdesk support.
• Welcome and assist all visitors and clients with warmth, efficiency, and genuine attention to detail.
• Manage external and internal calls promptly, maintaining a courteous and professional manner at all times.
• Proactively respond to guest requests, ensuring all needs are handled swiftly and to the highest standard.
• Work collaboratively with colleagues, service partners, and other departments to ensure a seamless and consistent service experience.
• Support meeting room bookings, enquiries, and daily operations to maintain smooth business flow.
• Adapt to changing priorities, tasks, and locations with professionalism and a positive attitude.
• Uphold company values and service standards, ensuring the front of house reflects the prestige of the client’s brand.

• Share our Rapport values:
  Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
• Ideally, have at least one-year previous experience in a five-star hotel or corporate front-of-house setting, or a natural flair for premium customer care.
• Radiate passion for delivering exceptional service with a genuine, can-do attitude.
• Present themselves with immaculate personal appearance and strong, confident communication skills.
• Thrive in a team environment, building positive connections with colleagues and guests alike.
• Bring flexibility, initiative, and sharp attention to detail to every task and interaction.
• Demonstrate professionalism and composure in fast-paced, high-profile environments.

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.