Travel Client Experience Coordinator

Travel Client Experience Coordinator

Base Salary to £32,000 based on experience + Bonus and Great Benefits

Hybrid - Central London

Our client operates exclusive high-end tailormade wine tours predominantly within Europe.

Due to expansion, they are now recruiting for a Travel Client Experience Coordinator Consultant with an interest in the wine industry to manage the end-to-end operation of a client's travel itinerary once they have booked their travel plans.

The Travel Client Experience Coordinator will be responsible for all areas of the trip from the booking confirmation up until the clients return home and will be accountable for completing all operational tasks smoothly and seamlessly to ensure the best experience for the client.

To be considered, candidates must have previous experience in a customer service based role within travel, concierge or hospitality.

The ability to speak either French, Italian or Spanish is an advantage.

The role is offered on a hybrid basis - South West London.

• Represent the brand as a professional ambassador in all client and supplier interactions.
• Build and nurture strong relationships with key suppliers to ensure seamless and high-quality travel experiences.
• Ensure meticulous attention to detail, overseeing flawless trip execution and maintaining the highest standard of client communication.
• Provide timely and professional support to travellers via email and phone before and during their trips.
• Collaborate with the Travel Design team to deliver exceptional client experiences while adhering to budget parameters.
• Verify booking accuracy, following up with contacts as needed to confirm details and ensure all aspects of travel experiences are correct.
• Maintain accurate records of client and supplier information, including rates, tour descriptions, and invoices, within the CRM system.

• Previous customer service experience gained within travel, concierge or hospitality.
• The ability to speak French, Italian or Spanish is an advantage.
• A vested interest in wine and gastronomy.
• Strong work ethic and sales driven.
• Good geographical knowledge of Europe.
• Good understanding of English language both oral and written.
• Meticulous attention to detail with a creative flair for designing unique and inspiring trips.

• Base salary to £32,000 depending on experience + Bonus.
• Annual company team trip away and company-wide socials.
• Hybrid working.
• Pension.
• Up to 20 days per annum work abroad policy.
• 24 days annual leave rising to 30 days per annum.
• On-site gym.
• Private healthcare.
• Family trips.

To apply for this Travel Client Experience Coordinator role, please email me your CV and a member of the team will be in contact to discuss the role and company.