Health Club Host - White , West

Health Club Host - White City House, West London

W12 7FR

At Soho House, a Gym Host is the face of the fitness area, providing a warm welcome, excellent service, and continuous support to ensure members and guests enjoy a clean, safe, and motivating workout environment.

Your main responsibility is a blend of hospitality and operational support — helping members feel at ease, offering guidance on equipment, and ensuring the gym floor is immaculately maintained.

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 year’s continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
• Free Counselling Sessions
• Cookhouse & House Tonic: training, events and opportunities to inspire and educate
• Continuous training to develop yourself personally and professionally
• Team Events: fitness sessions, cinema screenings, art classes and more

• Welcome every member by name and guest with open arms in a hospitable manner
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Provide basic guidance on equipment usage and club rules when needed (not personal training unless qualified)
• Address member-related concerns in real time and notify management with action items
• Build relationships with members and guests; communicate red flags and positive feedback to management and wider team
• Keep the gym floor clean, orderly, and safe at all times — including wiping down machines, restocking towels, and managing equipment placement
• Support fitness instructors and personal trainers with class setups or member handovers
• Encourage a positive, inclusive, and respectful workout atmosphere
• Uphold discretion and professionalism, especially when serving VIPs
• Assist with booking appointments, classes, or providing information about fitness services and facilities

A successful Gym Host will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first-class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

• Minimum of 2+ years’ experience in a similar capacity
• Thrive in fast-paced, high-volume environments and maintain calm, solving problems quickly and effectively under pressure
• Hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Demonstrate competency as outlined in the training schedule and Club School
• Ability to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously

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We are an equal opportunity employer. We do not discriminate on the basis of protected status in accordance with applicable law.