Housing Officer, Customer Service​/HelpDesk

Position: Housing Officer (Contract)
Housing Officer
30 Week Temporary Contract
£27.56 LTD per hour
Patch covering Westminster & N1
Service Care Solutions are currently recruiting for a Housing Officer on behalf of a respected not-for-profit housing provider operating across London.
This is an excellent opportunity for an experienced customer-focused professional to join a refreshed and forward-thinking operations team, committed to improving the resident experience and delivering high-quality housing management services.

The Role
As a Housing Officer, you will manage a defined patch across Westminster and N1, ensuring residents receive an efficient, responsive and high-standard housing service.
You will take ownership of day-to-day housing management, ensuring that core services are delivered effectively and that residents feel supported and valued within their communities.

Key Responsibilities

Manage a designated patch, acting as the main point of contact for residents
Ensure repairs, cleaning and grounds maintenance services are delivered to a high standard
Monitor contractor performance and address service delivery issues
Respond to tenancy and estate management enquiries
Identify and resolve issues impacting customer satisfaction
Work collaboratively with internal teams and external partners
Support continuous service improvement initiatives

About You
We are looking for someone who:

Has previous experience in customer service (housing experience desirable but not essential)
Demonstrates resilience and strong problem-solving ability
Is confident managing competing priorities across a patch
Communicates effectively with a wide range of residents
Takes ownership and accountability for service delivery
Genuinely puts customers first

Pending legislative updates, there may be a requirement to hold or work towards a relevant professional qualification.
Why Apply?

Competitive £27.56 LTD per hour
30-week temporary assignment
Opportunity to work within a respected London housing organisation
Meaningful role improving resident experience across central London If you are interested, please contact:
George Westhead
📧 (url removed)
📞(phone number removed)