London; Windmill St STARS Front of House, Brand Ambassador

London (Windmill St) STARS Front of House, Brand Ambassador

Full-time

Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.

We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.

We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS team. Working for one of our high-profile clients in London, W1T 2JE
. STARS at Securitas provide a “two roles in one” service to our clients, their staff, visitors and customers.

We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.

Working Hours and Compensation:

• Monday - Friday, 40 hours per week
• Alternating
  
  Shifts:
  
  07:00 - 15:00 / 11:00 - 19:00
• £17.50 per hour

Responsibilities:

• Meet and greet all staff, visitors and contractors in a professional and personable manner
• Deliver a consistently high-end customer focused experience
• Embody a high-performance approach and encourage colleagues to do the same
• Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast changing priorities
• Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
• Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both

Qualifications:

• 5 year checkable history
• Proven Front of House or corporate hospitality experience
• A confident, engaging communicator
• Impeccable presentation and attention to detail
• Strong organisational skills and the ability to multitask
• A proactive mindset with natural problem-solving ability
• Professionalism, discretion and integrity at all times

Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.

What You’ll Be Doing:

• Delivering a polished, personable welcome to all staff, visitors and contractors
• Creating a consistently high-end, customer-focused experience
• Maintaining an immaculate and professional Front of House environment
• Acting as the central point of contact for Front of House operations
• Building strong relationships with client teams including Facilities and Office Management
• Managing changing priorities with confidence and composure
• Providing accurate, timely information and support
  
  Responding calmly and effectively in emergency situations
• Championing a high-performance culture and leading by example
• Representing both Securitas and our client in line with their values, brand and culture

What We’re Looking For:

• Proven Front of House or corporate hospitality experience
• A confident, engaging communicator
• Impeccable presentation and attention to detail
• Strong organisational skills and the ability to multitask
• A proactive mindset with natural problem-solving ability
• Professionalism, discretion and integrity at all times

Company Benefits:

• Company pension and advice and planning
• Discounted gym memberships
• Wellness advice and support, including financial, emotional and physical
• Dental and Physical Health Plans
• Cycle to work scheme
• Car lease and new car purchasing…