Resident Relations Coordinator - Barking, IG

Resident Relations Coordinator – Barking, IG11

Encore Greater London, England, United Kingdom

Location:

Barking, IG11 | Annual Salary: £27,000 |

Hours:

5 days per week, 10am-6pm

• Greet residents and visitors warmly, ensuring they feel welcome.
• Support residents with queries, maintenance issues, and emergencies.
• Assist with move‑ins and move‑outs, parcel handling, and key management.
• Promote community engagement and encourage use of communal spaces.
• Carry out building checks, report faults, and support health & safety compliance.
• Keep records updated and maintain accurate data in our systems.
• Work closely with the wider team to deliver a 5‑star service.

• Previous experience in customer service, ideally in residential, hospitality, or commercial settings.
• Strong communication and social skills with a positive, “can‑do” attitude.
• Ability to follow routines, complete documentation, and manage tasks efficiently.
• Knowledge of health & safety and contractor management is desirable.

• 20 Days + Bank Holidays + Birthday
• Cycle to Work Scheme
• Medi Cash
• Smart Health – online health services for you and your immediate family.
• Eye Care Vouchers to support your well‑being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events Pension Plan

• Entry level

• Full‑time

• Other

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