Guest Services Executive

Overview

At Friends Golf, we strive to provide the best customer experience to our customer. We are looking for self motivated individuals who can work towards having extensive product knowledge and excellent customer service in order to ensure that he/ she can promote the company and our services effectively and provide recommendations to all potential leads and customers to keep our company competitive.

We are looking for dynamic individuals to be a part our team.

• Greeting and assist visitors with general enquiries.
• Adhere to the Company’s SOP for daily operation and responsible for reporting daily checklist to Manager.
• Work closely with the Manager & Golf Coaches for Golf Lesson schedules.
• Responsible for handling cash float and credit cards. Maintain updated records of daily, weekly and monthly sales.
• Answering incoming telephone calls.
• Perform necessary registration, declaration form and other requirements.
• Ensure that all PCs and electronic equipment are functional.
• Responsible for the optimal condition of golf range, screen rooms and house golf clubs.
• Coordinate with vendors and services on facilities maintenance
• Daily housekeeping & sanitization of all equipment.
• Perform other clerical receptionist duties when required.

• At least 1 year experience specializing in the customer service / hospitality related field.
• Hospitality graduated students are welcomed to apply. Training will be provided.
• Entry level candidates are welcomed to apply.
• Must be available to work on rotating shift and weekends depending on operations requirement. (Transportation provided for night shift)
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Able to work in a fast-paced environment and attention to detail.
• Flexible and able to adapt to any work situation;
  Excellent problem-solving skills, and know how to think and act under pressure
• Positive, extroverted, and outgoing personality with a passion for customer services.