Receptionist and Switchboard Operator

We are looking for a Receptionist and Switchboard Operator to join our Rapport team of 18 Ambassadors across 2 sites. You will be based at our client’s office near Bank station. The client is a global leader in insurance, risk management and consulting services. They are an international group of partners that provide cost‑effective, client‑centric, and expertise‑driven risk‑management solutions.

Full‑time, Permanent

40 per week (Monday‑Friday; shift rota basis between 7:30 AM and 6 PM)

• Financial Freedom:
  Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future:
  Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters:
  Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally:
  Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence:
  Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community:
  Take one paid day off annually to support a cause you’re passionate about.

• Promote and support a first‑class and professional front‑of‑house service to employees, guests, and visitors either in person or over the telephone.
• Ensure telephone enquiries are dealt with in line with the company standards in a professional, consistent and efficient manner, minimising missed calls.
• Ensure all the procedures and standards as described in the manual are adhered to at all times.
• Maintain efficient relationships and communication with all support departments (AV/Catering/Facilities).
• Manage the meeting rooms and allocate all requests whenever possible.
• Pay attention to details in all aspects of service and presentation, to maintain and improve on current standards being achieved.

• Share our Rapport values:
  Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Have an outgoing personality and be able to easily build rapport with key stakeholders.
• Display excellent personal presentation and interpersonal skills.
• Be highly organised, proactive, flexible, with great attention to detail, problem‑solving skills, a can‑do attitude and ambition to learn and grow.
• Be able to work well under pressure and act proactively and intuitively, with a flexible approach at all times.
• Be passionate about delivering a high standard of service and going the extra mile.
• Ideally, have at least one year of experience in a similar role within a five‑star hotel or corporate environment.

Rapport Guest Services is a multi‑award‑winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine a people‑first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.