Customer Operations Executive

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Hussle (now part of EGYM Wellpass) is the UK's leading fitness marketplace. We provide hundreds of companies with fitness-as-a-benefit at thousands of fitness venues across the country through one simple pass.

We collaborate with companies such as AXA Health, Bupa and IWG by providing their employees or private medical insurance policy holders with flexible access to some of the best fitness brands in the UK. In doing so, Hussle creates a thriving ecosystem for both gym goers, gym owners, and companies that promote health and wellbeing.

We pride ourselves on our outstanding Support. This role is part of our Operations team and plays a key part in delivering the high levels of service our clients expect. You will develop valuable skills across customer support, operations and technology while working in the exciting health and fitness sector.

• Respond to customer and partner enquiries via email, phone and chat with clarity, empathy and professionalism. Having experience with Zendesk, Intercom, or other helpdesk ticketing solutions would be beneficial.
• Troubleshoot account, access and billing issues, providing timely resolutions.
• Act as the voice of the customer, escalating recurring issues and feedback to the wider team.
• Maintain accurate records of all customer interactions in our systems.
• Collaborate with internal teams (Partnerships, Corporate, Sales) to resolve customer issues quickly.
• Follow processes and guidelines while also spotting opportunities to improve efficiency.
• Contribute to knowledge base articles, FAQs and self-service resources.
• Supporting senior management with improvement projects and handling a variety of operational tasks as needed.
• Meet or exceed customer satisfaction, service quality, response and resolution time targets.

• You have at least 2 years of experience in customer service or account management.
• You have excellent communication skills, both written and verbal.
• You are organised, able to prioritise and manage multiple tasks in a fast-paced environment.
• You are detail-oriented and diligent, ensuring accuracy in every interaction.
• You are adaptable, resilient and able to solve problems independently.
• You have a positive attitude and a genuine desire to help people.
• An interest in health, fitness and wellbeing would be an advantage.

Monday to Friday, from 08:00 to 17:00

• Starting salary between £25k and £28k pa.
• Free access to fitness services listed on Hussle.
• A supportive, collaborative team culture.
• Hybrid working, which at Hussle means remote with 2-3 days every week in the central London office.
• Opportunities for growth and professional development.

Entry level

Full-time

Business Development and Sales

Wellness and Fitness Services