Customer Support Specialist wine industry software

Company Description

Wine Owners provides specialized software solutions tailored for the wine industry, catering to the unique needs of wine merchants, retailers, importers, storage operators, and fine wine collectors. Our platform is designed from the ground up to streamline operations and enhance the management of wine inventories and transactions. With a deep understanding of the wine trade, Wine Owners is committed to delivering top-tier solutions to optimize business efficiency and customer experience within the sector.

This is a full-time hybrid role for a Customer Support Specialist, based in Greater London, with the flexibility to work partially from home. The specialist will assist clients by addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction. The role involves responding to customer queries about software functionality, diagnosing technical issues, and providing timely resolutions. Building strong relationships with clients and supporting their unique needs in the wine industry is key.

• Experience with Customer Support, ensuring Customer Satisfaction, and possessing excellent Interpersonal Skills
• Strong Technical Support abilities to resolve software-related concerns effectively
• Analytical Skills for diagnosing and troubleshooting technical issues efficiently
• Excellent communication and problem-solving skills
• Ability to work both independently and collaboratively in a hybrid environment
• Knowledge of the wine industry and its processes is a plus