Front of House Reception - Relief Position

Job Purpose

We are seeking an experienced individual who has an extensive knowledge in customer service and can provide a warm and friendly welcome at the Front of House Reception.

Within this role, you will be required to provide the highest level of client care and personal service to all associates in the clients' business, which includes visitors, occupiers and internal associates.

This amazing opportunity operates on a flexible contract.

At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security.

• Provide a professional first impression, beyond client/visitor expectations
• Ensure all visitors and guests experience the full customer journey
• Be seen as a visible customer focused professional by being proactive and greet clients, guests and visitors where possible
• Anticipate and action client requirements in a professional manner and provide a consistent professional service at all times
• Engagement in Customer events and pop-ups organised by the client for the occupiers
• Keeping a track of the Essential items available in reception and ordering when necessary
• Issue visitor passes using agreed sign in and out policies and procedures
• Arranging travel for guests, clients or visitors as and when required.
• Ensure set up and service of rooms are to client specifications at all times
• Manage stock par levels of office stationery and supplies
• Ensure the reception area is kept clean, tidy and well presented at all times.
• Handle all incoming telephone calls and enquiries in an efficient and sincere manner
• Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas.
• Provide administrative support if and when required.

• Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
• Is self-disciplined and can work independently using initiative
• Holds a true passion for high standards of customer service delivery
• Previous experience in hospitality or a customer service facing role
• Excellent interpersonal skills and the ability to interact with people at all levels
• Consistently well presented in line with company/client standards
• Look for opportunities to enhance client/visitor experience
• Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
• Maintain and practice a high degree of confidentiality at all times
• Computer literate with good email etiquette. Use of concierge and Microsoft systems is an advantage.
• 5 years of verifiable work history
• SIA licence

• A highly competitive salary within the corporate sector
• CPD
  - Bespoke Training, Learning & Development opportunities
• Licence Upskill- where applicable
• Perk Box
  - Employee discount scheme
• Laundry service for tailored uniform
• Cycle to Work Scheme
• Social events and activities
• Pension scheme
• Employee mental health assistance helpline
• Recognition schemes including our employee of the month programme
• Employee HSF Scheme

The duties of the post may be varied by the deletion of any of the tasks specified or by the addition of associated work.