Security Airport Ambassador

Terminal Security team
London Stansted Airport
20 hours per week – Early roster – shifts cover 7 days a week between 03:00 – 09:00
Salary - £15.42 per hour, rising to £17.08 per hour after a successful 3 month qualifying period (inclusive of 17.5% shift pay).
A Disturbance allowance of £94.42 per month also payable on this roster.

In the Security Ambassador role, you will be the face of London Stansted Airport as customers travel through the airport. You will be responsible for interacting with customers as they enter Security, providing world class customer service along the way.

• Queue management, helping passengers to prepare for their journey through Security
• Advising passengers of where to go and what to do through the Security process
• Supporting and advising passengers when loading their belongings into the trays, ready for screening
• Ensuring trays are loaded correctly to enable the Security process to run smoothly and efficiently
• Collecting trays after passengers have emptied them and returning them to the tray return areali>
• Anticipating and responding to customer needs and to advise, support, direct and resolve issues
• Providing empathy and assurance to customers

• Previous experience in a face to face customer service role and a passion for providing first class customer service
• Superb communication skills; able to deal with a diverse range of passengers from all over the world. The ability to communicate effectively with individuals including passengers, colleagues and other key stakeholders is fundamental. A second language would be an advantage.
• The ability to assess a situation and deal appropriately to improve or diffuse accordingly
• Enjoy working in a team environment
• Be able to work unsupervised and still provide the level of professionalism that is expected.

Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 12,000 jobs onsite and generates around £7.75bn each year for the region. There is an exciting future ahead for London Stansted. Having already invested millions in the departure lounge and baggage system, we are now moving into the next phase of growth, with permission just granted to increase the airport’s capacity to 51 million passengers per year.

You’ll also have access to some great benefits including:

• Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
• 24 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free Virtual
  
  GP service, available 24 hours a day, 7 days a week
• Care Concierge service

We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that:
Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), Respect

ABILITY (Disability & Neurodiversity), and the CAVU Global &E Affinity Group.