Customer Service Officer

Company Overview / Employee Value Proposition

BOMUL Samgyetang is a Korean wellness dining restaurant dedicated to the art of nourishment. Each bowl begins with premium organic spring chicken, raised for 50–60 days in cage-free environments that allow natural movement and healthy growth. These chickens develop tender yet pleasantly chewy meat, perfect for creating authentic ginseng chicken soup, a timeless dish cherished across generations. Every soup is simmered in a hanging broth brewed from 18 carefully selected herbs, balancing rich flavour with the healing essence of traditional Korean wellness cuisine.

BOMUL, meaning “treasure” in Korean, reflects our belief that true wellness is a treasure to be nurtured, shared, and enjoyed in every nourishing bowl.

Job Summary

You will welcome customers warmly, manage seating and reservations efficiently, handle enquiries and feedback with professionalism, coordinate with kitchen and service teams to ensure smooth dining experiences, process orders and payments accurately, maintain clean service areas, and support promotional and reporting activities.

Responsibilities

• Greet and welcome customers in a friendly and professional manner to create a positive first impression
• Respond promptly and politely to customer enquiries, feedback, and complaints to maintain customer satisfaction
• Take reservations and manage seating arrangements to optimize dining area flow and customer comfort
• Coordinate with kitchen and service staff to ensure timely and smooth delivery of food and services
• Process customer orders, payments, and billing accurately to ensure correct transactions
• Maintain cleanliness and proper setup of customer service areas to uphold hygiene and presentation standards
• Assist in executing promotions, loyalty programs, and customer engagement activities to enhance customer experience
• Prepare daily service reports as required by management to track service performance and issues