Customer Service Officer - Parking Services
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-03-07
Listing for:
Pertemps
Full Time
position Listed on 2026-03-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Customer Services Officer – Parking Services
West London
Hybrid Working
£23 per hour (Umbrella)
3 to 6 month ongoing Contract
Key Responsibilities- Act as the first line of contact for customer enquiries within the Parking Service
- Respond to enquiries via telephone, email, web-chat, and social media channels
- Handle queries relating to:
- Penalty Charge Notices (PCNs)
- Parking Suspensions
- Pay & Display and Telephone Parking
- Parking Permits
- Accessible Transport services
- Carry out administrative duties supporting all areas of the Shared Parking Service
- Process customer payments securely over the telephone where applicable
- Maintain accurate records and ensure enquiries are resolved within service standards
- Previous customer service experience, ideally within a public sector or contact centre environment
- Must have experience within parking services
- Must have experience working in a local authority or council
- Excellent communication skills, both written and verbal
- Ability to manage high volumes of enquiries across multiple channels
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