Housing Officer, Customer Service​/HelpDesk

Housing Officer - 3 Month Secondment

£27.56 LTD per hour

Patch covering Haringey & Enfield

Service Care Solutions are currently recruiting for a Housing Officer on behalf of a respected not-for-profit housing provider operating across North London.

This is a 3-month secondment opportunity covering a defined patch across Haringey and Enfield, focused on delivering an excellent resident experience and ensuring strong operational housing management performance.

As a Housing Officer, you will take full ownership of your schemes, ensuring residents receive a responsive, visible and high-quality service. You will proactively engage with residents, understand drivers of satisfaction and dissatisfaction, and take accountability for resolving issues across your patch — from estate standards to service charge queries and ASB investigations. This is a visible, customer-facing role requiring strong communication skills, resilience and the ability to drive service improvements.

• Manage a defined patch across Haringey & Enfield
• Be visible and accessible to residents, responding to queries promptly
• Conduct estate inspections to ensure high environmental and health & safety standards
• Investigate and resolve ASB cases and resident complaints
• Act on repairs, FRA actions, safeguarding concerns and compliance issues
• Work closely with managing agents, contractors and internal teams
• Set and manage service charges fairly and transparently
• Monitor KPIs and contribute to performance improvement initiatives
• Host community engagement events or forums where appropriate

We are looking for someone who:

• Has strong customer service experience (housing experience desirable)
• Demonstrates resilience, tenacity and sound problem-solving ability
• Has experience managing ASB and conducting investigations
• Is confident managing service charge queries and budgets
• Can influence, negotiate and communicate effectively with residents and stakeholders
• Is IT competent and able to meet deadlines with strong attention to detail

Pending legislative updates, there may be an expectation to hold or work towards a relevant professional qualification.

• £27.56 LTD per hour
• 3‑month secondment opportunity
• North London patch (Haringey & Enfield)
• Opportunity to join a refreshed and forward‑thinking operations team
• Immediate start available

George Westhead
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📞 (phone removed)