Campus Safety Ambassador - Reception

Job Title:

Campus Safety Ambassador - Reception

Location:

London South Bank University (Southwark)

Reports To:

Deputy Workplace Manager

Contract Type:
Full-time, Permanent

Hours:

11:00 - 20:00 40hrs per week

Pay rate: £13.85

To provide a visible, approachable, and professional presence across LSBU campus, ensuring a safe, secure, and welcoming environment for students, staff, and visitors. Campus Safety Ambassadors (CSAs) are cross‑trained in both security and Guest Services (GS) responsibilities, acting as the first point of contact and support for all campus users. Campus Safety Ambassadors are a dedicated team across the LSBU campus to provide resilience across all roles and teams with a detailed orientated approach.

• Student and Visitor Experience
• Confident and competent user of the LSBU Visitor management & pass system.
• Act as the face of LSBU, delivering a friendly and professional welcome at all times.
• Provide directions, information, and support to students, staff, and visitors.
• Promote and assist with the use of the Safe Zone app and other campus safety tools.
• Support LSBU events such as Welcome Week, graduations, and open days.

• Respond to and coordinate First Aid or Security incidents
• Comply with legal obligations and safety requirements of the role
• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the and in accordance with UK Law and Guidance bodies
• Fully and satisfactorily complete all of the security focused tasks and duties on site as defined within the published Assignment Instructions (AI's)
• Conduct regular patrols of campus buildings and grounds, including student residences.
• Support & respond to incidents, alarms, and emergencies, including lift entrapments and fire evacuations.
• Control access to buildings and car parks, ensuring only authorised personnel enter.
• Carry out daily/nightly audits of the visitor and contractor passes and reporting any not returned
• Maintain accurate logs and incident reports using systems such as OSHENS, ISARR, and MRI Evolution.
• To protect the customer's property, people, and assets
• To immediately report any systems malfunctions

• Operate reception desks, manage visitor sign‑ins, and issue passes.
• To pre‑empt the needs of visitors and building users, and proactively engage with them to greet them, bid them farewell and/or provide support to them.
• Learn, know and be able to provide visitors and students with information on campus maps and directories, restaurants and pubs, shops, in‑house services and daily functions, cultural activities, religious activities, sporting events, entertainment activities, special attractions, doctors, medical centres, transportation options etc.
• To be highly visible, always available and the “go to” person for queries
• Answer switchboard calls and direct queries appropriately.
• Provide first aid and mental health first aid support as required.
• Ensure reception areas are tidy, professional, and welcoming.

• Actively engage with students to identify and support those in distress.
• Report safeguarding concerns and support LSBU's Student Services team.
• Undergo regular training in mental health awareness, Prevent, and cultural competency.

• Regular checks of buildings, ensuring all kit is functional, and logging work orders as required.
• To setup working areas as intended and functional, to ensure colleagues, students and visitors are setup for success and can be productive whilst on site.
• Support onsite facilities inspections and service audits, reporting maintenance issues and hazards.
• Proactively log work orders
• Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self service channels
• Participate in emergency response drills and contribute to business continuity planning.
• Ensure communication and follow-up on any problems, visitor or colleague requests, and special requirements
• Administrative tasks and ad hoc reporting
• Creating, updating, and displaying signage as required
• To elevate any feedback relating to…