Senior Customer Success Manager

About the Team

The Customer Success Team is part of Door Dash's In-Store Business Unit and serves as the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans who are passionate about supporting the hospitality industry.

We are looking for a Customer Success Manager to help secure the long-term success of our customers by providing support throughout their entire life cycle including deployment, training, and adoption. This role is essential in ensuring that our clients are provided with a world-class experience and opportunities to further develop their business. Through meaningful experiences and innovative technology solutions, we strive to empower restaurant and hospitality operators to deliver world-class guest experiences and help their businesses to thrive.

• Manage your book of business ensuring strong customer health and adoption. Achieve gross-and-net retention revenue targets while identifying upsell opportunities to pass to our account development teams.
• Develop success plans to ensure customer objectives are achieved. Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors.
• Maintain data integrity to track key metrics, specifically ROI. Analyze your findings and make recommendations to optimize for maximum revenue.
• Become an expert on the Seven Rooms platform. Provide technical and business solutions while assisting with product adoption and optimization.
• Work seamlessly with various teams across Seven Rooms. Ensure we're delivering quality and thoughtful products to our clients through effective collaboration.

• You have 3+ years of experience working in a Customer Success or Account Management role with excellent verbal and written communications skills
• You have demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
• You have experience building and implementing systems and processes for internal communication with proven ability to manage multiple projects
• You possess strong attention to detail while maintaining the ability to see the big picture and strategic objectives
• You are passionate about helping customers succeed and have a natural curiosity for understanding business challenges and solving problems