Customer Service ! t2

The customer service team members are critical to the success of the organization. They provide a personable, knowledgeable, and caring experience when customers contact us.

We are looking for warm, articulate, and positive team members to join our team.

• Responsible for receiving, responding to, and resolving customer telephone‑inquiries in a high‑volume call center.
• Maintain departmental quality and productivity standards.
• Where appropriate, cross‑reference a variety of other products and services available for customers to consider.
• Engage in outbound calls to current customers to survey satisfaction with current products.
• Perform other work‑related duties, as assigned – including customer e‑mail and correspondence.

• High school diploma, general education degree, or equivalent.
• Knowledge of customer service principles and practices.
• Knowledge of relevant computer applications.
• Ability to type.
• Numeric, oral, and written language applications.

• Interpersonal skills.
• Communication skills – verbal and written.
• Listening skills.
• Problem analysis and problem‑solving.
• Attention to detail and accuracy.
• Data collection and ordering.
• Customer service orientation.
• Adaptability, initiative and stress tolerance.