Reception ; f​/m​/d

At Wombat’s, we don’t just run hostels - our mission is to create places that inspire people. We believe we can achieve this by fostering an open-minded and empathic atmosphere, where everyone is welcomed, respected, and valued.

We take pride in providing our guests with great service, high quality, and a safe and clean environment, but we want to go beyond that:
By inviting everyone to become part of our community, staff and guests alike, we want to share our passion for travelling and create new bonds between people from around the world.

• Guest Relations
  :
  Act as primary point of contact for guests, answer questions, handle complaints in an empathic and solution-oriented way, help with any issues that arise during the stay.
• Guest Check-In & Check-Out
  :
  Manage the check-in and check-out process efficiently.
• Cash Handling
  :
  Handle cash and cash-ups with diligence.
• External Liaison
  :
  Act as the initial point of contact for our partners/suppliers etc.
• Enforcement of Rules
  :
  Ensure adherence to house rules, addressing issues proactively.
• Complaint Management
  :
  Respond promptly and effectively to complaints, turning challenging situations into positive outcomes whenever possible.
• Administration
  :
  Take care of administrative tasks that are part of reception workflows.

• Hospitality Mindset
  : A genuine passion for service and hosting, with the enthusiasm to go above and beyond to make guests feel in good hands.
• Language Skills
  :
  High proficiency in English, local language skills are preferable.
• Social & Communication Skills
  :
  Ability to engage with guests empathetically and openly to make them feel welcome while dealing with their requests in a professional manner.
• Responsibility & Initiative
  :
  Taking ownership of guest interactions and addressing issues proactively, being able to solve problems and make decisions independently if necessary.
• Teamwork
  :
  Supporting colleagues from all departments by having each other’s backs, helping each other out and consulting with colleagues to solve issues together.
• Resilience
  :
  Ability to remain calm and composed under pressure.
• Organizational Skills
  :
  Strong prioritization and time management abilities.
• Technical Skills
  :
  Familiarity with office software and property management systems.
• Flexibility & Openness
  :
  Ability to adapt to new and unexpected situations quickly; openness to other cultures and points of view.

• Gross salary of 13.30 GBP per hour.
• Access to employee discounts and perks, including discounted accommodation in all Wombat’s hostels (Vienna, Budapest, London, Munich, Leipzig), also possible for friends and family members.
• Opportunities for professional and personal development thanks to our internal training programme – Wom Academy.
• The opportunity to work in an exciting yet relaxed environment, meeting new people from all over the world.
• The chance to be a part of a fun and energetic team of like-minded individuals.
• Start of work: as soon as possible.