Reservations & Cruise Consultants

Overview

We are looking for a Reservations and Cruise Consultant to join a fun, friendly team in Southwest London. You will be responsible for delivering high‑quality sales and service support via inbound and outbound calls.

Both Land and Cruise departments are hiring, so if you have experience within the travel industry and GDS systems, please apply or reach out via email at Harris

• Answer inbound calls promptly, ensuring all service level agreements (SLAs) are consistently met.
• Handle customer enquiries efficiently, professionally, and in line with company service standards.
• Provide accurate general and destination‑specific travel advice for worldwide and European travel products.
• Deliver an exceptional customer experience on every interaction.
• Demonstrate a strong sales focus, identifying customer needs and converting enquiries into confirmed bookings.
• Meet or exceed individual sales, revenue, and commission targets.
• Promote current campaigns and monthly incentives.
• Make booking amendments accurately within the GDS system, ensuring compliance with airline rules and fare conditions.
• Resolve booking issues efficiently while maintaining customer satisfaction and retention.
• Create, amend, and manage bookings using Amadeus GDS.
• Check and action Amadeus queues (Q's) daily.
• Organise and cost complex travel itineraries, ensuring all customer requirements are met.
• Perform general administrative duties related to reservations and call handling.
• Maintain accurate records and documentation in line with company procedures.
• Work collaboratively as part of a high‑performing call centre team.
• Attend weekly staff meetings and general company meetings as required.
• Maintain up‑to‑date product, destination, and airline knowledge by attending training sessions.
• Adapt to changing business needs and support wider team objectives when required.

• Strong customer service focus with excellent communication skills (verbal and written).
• Proven ability to work under pressure in a fast‑paced call centre environment.
• Strong organisational and time‑management skills.
• Excellent worldwide destination and airline knowledge.
• Strong computer literacy and confidence using reservation systems.
• Sales‑driven mindset with the ability to build rapport quickly.
• Professional personal presentation.
• Ability to work effectively both independently and as part of a team.

• Salary up to £32,000 + commission.

If you are interested, contact Harris