Community Host

Location: Greater London

Community Host Przejdź do głównej zawartości#Community Host page is loaded## Community Host Aplikujremote type:
On-site locations:
London, GBRtime type:
Full time posted on:
Opublikowano dzisiajjob requisition :
REQ
512627
** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
** Community Host
**** What this role involves:
*** Community Hosts are a high-touch workplace experience team providing proactive service to foster staff engagement and improve employee productivity and experience.
* Community Hosts are the heart of our Workplace;
They are experience curators, creating moments of delight and care through memorable, anticipatory and personalized human interactions.
* They play a pivotal part in delivering on the promise of
** twice the experience
*** Community Hosts are the workplace experience ambassadors, responsible for initiatives and programs to curate an engaging workplace and employee experience.
* They are focused on community and collaboration with a key focus on fostering business & employee engagement and wellbeing. Community Hosts make the office the great place to get work done, collaborate and innovate with colleagues.
* They take ownership of the workplace by making sure they have happy customers and visitors in their community.
* Community Hosts must be passionate about customer service and willing to go ‘the extra mile’ to assist staff and visitors.
* They are brand ambassadors for JLL and our client; they need to be confident in engaging with new customers and build relationships with existing ones, providing real-time and anecdotal insights and business feedback to improve and make the portfolio more efficient and space more effective.
* The key focus for this role will be to create a single and visual point of contact for employees and customers and to act as the primary interface between the internal operations and customers.
** What your day will look like:
**** Key responsibilities**
* ** Proactive premises inspections and floor walks**(including internal meeting rooms, pantry, social areas); all areas shall be clean, orderly, and ready to use throughout the day
* ** Proactively raise work orders
** and provide frequent status updates to respective users.
* This includes
** raising any cleanliness issues**(i.e. replenishment of hand sanitiser, desk wipes)
* ** The main point of contact for general enquiries, escalations, and feedback**, responsible for status updates toend-user and ensuring prompt, effective resolution where necessary and expectations are consistently exceeded
* ** Regularly monitor customer feedback
** and produce an appropriate action plan based on the results
* ** Own your operational space
** to ensure a fantastic Service Journey for customers within your location
* Ensure all
** signages and messages
** are current and relevant, including placing place outage notices and AOB
* Ensure
** way finding
* * and zoning maps are up to date and
** support collection of internal occupancy data
*** Support
** and promote ABW / FWN.
** Proactively communicate
** FWN / ABW etiquette and protocols
** and nudge respective behaviours.
* Report, feedback and manage
** behavioural trends**
* ** Locker Management Support –
** Including issuing lockers for new joiners or staff relocations; reclaiming lockers; review of ongoing utilization; and support reactive checks / clearance with a Security Officer or Floor Administrator
* ** Ensure all desks are ready and available for colleagues each morning**; proactively support and promote clean and clear desk practices and enable desk sweeps where appropriate. Support lost and found activities
* Operationally
** support change management activities
**…