Guest Experience Host

Overview

Are you passionate about delivering exceptional customer service? Join us as our Guest Experience Host with our team of three and be the welcoming face of our business for clients, partners, and employees.

• Type of contract:
  Full-time, Permanent
• Hours:
  
  42.5 per week (Monday - Friday, shift rota basis between 7:30 AM – 6 PM)
• Salary: £34,165 per annum

• Financial Freedom:
  Exclusive travel and grocery discounts, life assurance and cash rewards
• Secure Your Future:
  Contributory pension scheme
• Health Matters:
  Wellness programs, Employee Assistance Program, and digital GP services
• Thrive Personally & Professionally:
  Learning and development opportunities
• Celebrate Excellence: WOW Awards for outstanding contributions
• Give Back to Community:
  One paid day off annually to support a cause

• Deliver excellent customer service to all clients and visitors
• Provide refreshments to clients when necessary
• Assist staff satisfaction by making teas/coffees and providing adhoc assistance
• Provide administrative support including photocopying, scanning, printing, and binding documents; book taxis and couriers; collect and distribute parcels
• Manage meeting room reservations and process enquiries (booking rooms, video conference/audio conference, catering when requested)
• Assist in organising events by setting up breakfasts, lunches, and dinners
• Answer all incoming calls and emails promptly
• Take ownership of the reception and associated areas, liaising with cleaners, facilities, security, and other departments as needed

• Share Rapport values:
  Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Confident, customer‑focused, and able to deliver outstanding service with a friendly approach
• Highly organised multitasker with strong organisational skills
• Reliable and punctual with a strong sense of responsibility
• Clear communicator with confident verbal and written communication across all levels
• Team‑oriented collaborator who contributes positively to team culture
• Professional telephone manner

Rapport Guest Services is a multi‑award‑winning company delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are committed to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at