Receptionist, Customer Service​/HelpDesk

About Us

At Motorino, we are dedicated to providing an exceptional dining experience accentuated by our welcoming atmosphere and professional service. Nestled in the vibrant Fitzrovia area, we offer our guests a blend of modern London-Italian cuisine and seasonal ingredients, crafted by our talented kitchen team.

We are looking for a friendly and organised Receptionist to be the first point of contact for our guests. As a key member of our front-of-house team, you will set the tone for their arrival and help ensure a smooth operation at the restaurant. Your responsibilities will include managing reservations, greeting guests, and maintaining a welcoming environment.

• Greet guests with a warm and friendly attitude, ensuring they feel valued from the moment they enter.
• Manage and coordinate reservations efficiently, optimizing table turnover and guest experience.
• Answer phone calls and emails in a timely and professional manner, providing information and assistance as needed.
• Assist with administrative tasks, including preparing reports and managing guest feedback.
• Collaborate closely with the front-of-house and kitchen teams to ensure seamless service delivery.

• Previous experience as a receptionist or in a similar customer service role (approx. 1-2 years).
• Exceptional interpersonal and communication skills, with a friendly and professional demeanor.
• Strong organizational skills and attention to detail to manage reservations effectively.
• Proficient in using modern POS systems and Microsoft Office applications.
• Ability to work well under pressure in a busy environment.
• The legal right to work in the UK and flexibility to work evenings and weekends when required.

• Competitive Pay & Earning Potential
• £15.50 – £17.00 per hour typical take-home pay, including a discretionary share of the service charge (tronc).
• £36,270 – £40,000 indicative annual earnings (based on a 45-hour week).
• Hours & rota: full‑time, 5 days over 7 including evenings and weekends; rotas shared in advance.
• Holiday:
  29 days per year including public holidays (pro rata).
• Perks: meals on duty, generous staff discount, structured training, tastings and clear progression in a growing group.
• Pension: company pension scheme.

If you’re excited by honest ingredients, collaborative service and the energy of Covent Garden — apply now and tell us why you’re the right fit for Town.