Customer Success Account Manager, Europe

Customer Success Account Manager, Europe

London, UK

GoCardless is a global bank payment company. Over 100,000 businesses from start‑ups to household names use GoCardless to collect and send payments through direct debit, real‑time payments and open banking.

We process over US $130bn+ of payments annually across 30+ countries, helping customers collect recurring and one‑off payments without chasing, stress or expensive fees. We use AI‑powered solutions, reduce fraud and connect to over 2,500 banks.

Headquartered in the UK with offices in London, Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.

We are seeking a dynamic Customer Success Account Manager for the DACH & Benelux market. You will manage a portfolio of DACH & Benelux based merchants (mostly Germany), driving their growth and contributing to the expansion of our international business.

• Portfolio Management
  :
  Take full commercial ownership of a portfolio of our DACH customers (150+ customers; $3 million in ARR).
• Revenue Growth
  :
  Identify, cultivate and secure opportunities to enhance customer engagement and increase transaction volume across the portfolio.
• Risk Mitigation
  :
  Mitigate risk including managing renewals and ensuring customer retention.
• Customer Reporting and Insights
  :
  Provide regular reports and updates on account performance and customer feedback; identify valuable insights during Success reviews.
• Product Expertise
  :
  Gain in‑depth knowledge of our payment solutions to support onboarding, optimize usage and demonstrate product value for customer success.

• Proven track record in managing and growing a portfolio of accounts.
• Strong listening and verbal communication skills
  :
  Quickly understand customer needs or issues and deliver clear responses via video calls, emails, and in‑person meetings.
• Experience prioritizing time between multiple important and urgent issues.
• Enjoy working cross‑functionally and partnering with other teams on projects.
• Operational mindset focused on improving effectiveness and efficiency.
• Experience working with DACH customers.
• Native German language (or professional level); fluent English. Additional languages (Dutch and/or French) are a plus.

• Wellbeing – dedicated support and medical cover.
• Work away scheme – option to work away from your country of residence for up to 90 days in any 12‑month period.
• Adaptive working – flexible working around your lifestyle.
• Equity – permanent employees receive equity.
• Parental leave – to suit everyone's life adventures.
• Learning budget – annual budget for your development.
• Time off – generous holiday allowance, 3 annual volunteer days, 4 business‑wide wellness days.

Base salary ranges are based on role, level, location and market data. Current offer ranges from £76,800 to £96,000 until performance can be assessed in role.

We are committed to an inclusive, diverse workplace. All qualified applicants are encouraged to apply.