Guest Experience Host

Are you passionate about delivering exceptional customer service? Join us as our Guest Experience Host with our team of three and be the welcoming face of our business for clients, partners, and employees.

Type of contract: Full-time, Permanent

Hours: 42.5 per week (Monday - Friday, shift rota basis between 7:30 AM – 6 PM)

Salary: £34,165 per annum

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

• Responsible for delivering excellent customer service to all clients and visitors.
• Ensure that, when necessary, refreshments are made available to clients.
• Lending a helping hand where required, ensuring that staff satisfaction is met through making teas, coffees, and providing any adhoc assistance.
• Assisting the company with administrative support including photocopying, scanning, printing, and binding documents, booking taxis and couriers, collecting, and distributing parcels.
• Manage meeting room reservations ensuring all enquiries are processed accurately (Book meeting rooms / video conference / audio conference and catering when requested).
• Assist in organising different types of events by setting up breakfast/lunches and dinners.
• Answering all incoming calls and emails promptly.
• Take full ownership of the reception and all associated areas, making sure they are always kept in the best possible order, leasing with cleaners, facilities, security, and other departments as deemed necessary.

• Share our Rapport values:
  Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Confident and customer‑focused, delivers outstanding service with a friendly, engaging approach.
• Highly organised multitasker with strong organisational skills with the ability to juggle tasks efficiently.
• Reliable and punctual who is consistently dependable with a strong sense of responsibility.
• Clear communicator who has confident verbal and written communication across all levels.
• Team‑oriented collaborator and works well with others and contributes positively to team culture.
• Professional telephone manner.

Rapport Guest Services is a multi‑award‑winning company, delivering front‑and‑back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.