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Hybrid Senior Customer Care & Brand Lead

Job in Greater London, London, Greater London, W1B, England, UK
Listing for: Charlotte Tilbury
Full Time, Part Time position
Listed on 2026-06-08
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 40000 - 60000 GBP Yearly GBP 40000.00 60000.00 YEAR
Job Description & How to Apply Below
Position: Hybrid Senior Customer Care & Brand Experience Lead
Location: Greater London

Charlotte Tilbury is looking for a Senior Customer Service Advisor to deliver outstanding brand experiences. This position offers a hybrid work model, requiring office attendance for only 3 days a week. Responsibilities include resolving customer queries via email and phone, providing product information, and maintaining community conversations. Previous customer service experience and proficiency in Spanish, German, or French are preferred, along with a passion for beauty and makeup.

Join a values-driven company that celebrates diverse backgrounds and offers generous perks such as 25 days holiday, inclusive parental leave policy, and wellness benefits.

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Position Requirements
10+ Years work experience
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