Cantonese speaking Assistant Customer Service Officer; Banking, Temp - rj

Our New

Job Title:

Cantonese-speaking Assistant Customer Service Officer (Banking, 6-Month Temp)

Location:
London

Salary: up to £37,000 depending on experience

Job Status:
Fully onsite, 6-month temp with possibility to extend or convert to permanent depending on business needs and performance

• Provide all cashier services and handle cash accurately.
• Provide existing and potential customers the best experience at the Bank.
• Provide quality customer services in accordance with the Bank’s policy and procedures.
• Recognise customers’ needs and develop new business for the Bank to achieve sale targets.
• Support all designated areas within branch operations where service or assistance is required.

Process

• Accurately complete or input data and make amendment on screen and records.
• Maintain clear desk policy.
• Keep clear record of transactions/processes.
• Exercise due diligence and care in handling transactions.

People

• Ask for help and support where necessary.
• Maintain good teamwork and work relationship with colleagues and other departments.

Customer

• Have full understanding of the products and services before selling it to customers.
• Fully explain the products and services to customers by using a customer checklist and interview observation checklist.
• Ensure customers made aware of all the product details by signing the agreement.
• Resolve customers’ queries/concerns/complaints and provide relevant information and support.

Compliance & Risk Management

• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity.
• Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day‑to‑day work.

• Fluent in speaking Cantonese and English;
  Mandarin is a bonus but not essential.
• KYC/CDD experience in Banking/Finance sector.
• Knowledge of opening new accounts, bank products, safe deposit boxes, cash handling and basic cashier area operation.
• Knowledge of accounting terminology.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

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