Customer Success Account Manager, Europe

Role Overview

We are seeking a dynamic Customer Success Account Manager to join our Customer team for the DACH & Benelux market. You will manage a portfolio of DACH & Benelux based merchants (mostly Germany), driving their growth and contributing to the expansion of our international business.

• Take full commercial ownership of a portfolio of our DACH customers (150+ customers; $3 million in ARR).
• Identify, cultivate, and secure opportunities to enhance customer engagement and increase transaction volume across the portfolio.
• Mitigate risk including managing renewals and ensuring customer retention.
• Provide regular reports and updates on account performance and customer feedback.
• Expose valuable insights to customers during Success reviews.
• Gain in-depth knowledge of our payment solutions to effectively support customer onboarding, optimize usage scenarios, and demonstrate product value to drive customer success.

• Proven track record in managing and growing a portfolio of accounts.
• Passion for helping customers.
• Strong listening and verbal communication skills: quickly understand customer needs or issues and deliver clear responses via video calls, emails, and in-person meetings.
• Experience prioritizing time between multiple important and urgent issues.
• Enjoy working cross-functionally and partnering with other teams on projects.
• Operational mindset with a focus on improving effectiveness and efficiency.
• Experience in working with DACH customers.
• Native German language (or professional level) and fluent English. Additional languages, specifically Dutch and/or French are a plus.

Base salary range: £76,800 - £115,200. Base salary ranges are based on role, job level, location, and market data. We strive to offer competitive compensation, paying between the minimum and the mid-point of the pay range (£76,800 - £96,000) until performance can be assessed. Offers will take into account level of experience, interview assessment, budgets and parity with employees doing similar work.

• Wellbeing - stay healthy with dedicated support and medical cover
• Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period
• Adaptive Working - allows you to work flexibly, around your lifestyle
• Equity - all permanently employed GCs get equity to help you make a valuable contribution
• Parental leave - to suit everyone embarking on life's great adventure
• Learning Budget - lead your own development with an annual learning budget
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days ('GC Fridays')