Senior Customer Success Manager EU

About Dynamo AI

At Dynamo AI, we help enterprises deploy AI systems that are reliable, secure, observable, and production-ready.

As organizations accelerate adoption of Generative AI, they face growing challenges around reliability, governance, latency, safety, compliance, and operational control. Dynamo AI provides the infrastructure, evaluation frameworks, and real‑time guardrails that allow enterprises to confidently operationalize AI at scale.

We work closely with enterprises and regulated industries to bridge the gap between AI experimentation and production deployment — enabling organizations to deploy AI systems safely, efficiently, and responsibly.

Customer Success Managers at Dynamo AI work directly with enterprise customers to ensure they successfully adopt, operationalize, and scale AI systems in real‑world production environments. Acting as the primary post‑sales partner for customers, this role sits at the intersection of relationship management, operational coordination, and enterprise AI deployment success.

You will work closely with some of the world’s largest financial institutions and regulated enterprises as they navigate the operational, governance, and organizational challenges of deploying AI safely and responsibly cess in this role requires strong ownership, stakeholder management, and the ability to coordinate across both business and technical teams to drive long‑term customer outcomes and adoption.

We are looking for a Customer Success Manager to partner closely with enterprise customers after deployment to ensure they successfully adopt, operationalize, and derive measurable value from Dynamo AI’s platform.

This role sits at the intersection of customer relationship management, program coordination, and enterprise AI deployment success. You will act as the primary point of contact for customers post‑sale — helping coordinate across product, engineering, support, and go‑to‑market teams to ensure customers successfully operationalize Dynamo AI’s platform in complex real‑world environments.

Many of our customers are large financial institutions and regulated enterprises deploying AI into critical business workflows. This role provides a unique opportunity to work at the forefront of enterprise AI adoption, helping some of the world’s most sophisticated organizations navigate the operational, governance, and organizational challenges of deploying AI safely and responsibly at scale.

Customer Success Managers at Dynamo AI are trusted customer partners who help drive long‑term adoption, customer satisfaction, and operational success. Success in this role requires strong ownership, relationship management, operational coordination, and the ability to navigate complex stakeholder environments across both business and technical teams.

This role is based in London and will work closely with customers across the UK and Europe.

• Serve as the primary post‑sales point of contact for enterprise customers
• Build trusted relationships with stakeholders across business, operations, engineering, risk, compliance, and security teams
• Partner closely with large enterprise and financial institution customers deploying AI into mission‑critical and regulated workflows
• Develop a deep understanding of customer goals, operational priorities, and deployment challenges
• Ensure customers feel supported throughout the deployment and adoption lifecycle

• Help customers successfully operationalize Dynamo AI’s products within their organizations
• Drive customer adoption, engagement, and long‑term value realization
• Monitor customer health, deployment progress, and adoption patterns
• Proactively identify risks, blockers, or gaps that may impact customer success
• Help customers navigate real‑world operational, governance, security, and compliance considerations as they scale AI deployments
• Coordinate internal teams to ensure timely issue resolution and customer support

• Partner closely with engineering, product, support, and go‑to‑market teams to manage customer priorities and deployment needs
• Coordin…