Account Manager - Ticketing

About The Role

Fuse is looking for an experienced Account Manager who thrives within a fast‑paced agency environment.

Reporting to the Account Director, you will assist in delivering the Ticketing & Guest communications solutions for a high‑profile client. You and your team will be responsible for the setup, testing, rollout and management of the client’s Guest Management Systems, ordering, allocating and distribution of tickets across multiple UEFA Club Competitions as well as general account management. The main day‑to‑day responsibilities include:

• Guest Management Systems:
  Support the implementation of the online guest management systems. Ensure they are user‑friendly, efficient, and aligned with the branding guidelines of the sponsor.
• Systems training & support:
  Provide support and guidance to the ticketing team on how to use the system, establishing best practices, monitoring progress, and training and supporting client Ticket Managers.
• Ticket ordering:
  Order tickets via UEFA platforms in line with the client’s requirements for each match day ensuring all deadlines are met.
• Ticket allocation:
  Allocate tickets for match days, ensuring that all stakeholders and guests receive their tickets promptly and accurately.
• Team player:
  Be a reliable and knowledgeable member of the Account team, supporting junior and senior staff as required to deliver client needs.
• Client relationship management:
  Develop and maintain strong relationships with the Client, ensuring their needs are met with the highest level of service.
• Work closely with UEFA & TEAM throughout the season.
• Project management:
  Manage multiple match days simultaneously, ensuring all deadlines are met and stakeholders are kept informed of progress. Keep project management tools updated and accurate to ensure efficient workflow and effective communication.
• Support internal and external meetings:
  Manage rooms, diary invites, agendas and minutes accurately.
• Budget management:
  Complete timesheets, raise POs, track invoice payments and keep internal budgets updated.
• Work around UEFA match days and other event duties; maintain the dedication required for this role.
• Identify efficiencies:
  Recommend ways to streamline operations and foster continuous improvement.
• Provide support to event project teams in hospitality, production, food & beverage, logistics, operations, project management and content.
• Collaborate closely with internal teams to ensure integrated execution, encouraging innovation and excellence.

Desired skills & experience:

• Experience in relevant roles.
• Agency experience is ideal but not essential.
• A passion for sport and entertainment.
• Experience with online ticketing portals and guest management systems.
• UEFA experience is ideal but not essential.
• Client management experience.
• Strong relationship‑building skills.
• Excellent written and verbal communication skills.
• Strong use of MS Office:
  Word, Excel, PowerPoint.
• Process‑driven.
• Excellent attention to detail.
• Ability to multi‑task and be solutions‑focused.
• A can‑do, positive, friendly attitude.
• Experience working with international clients is a bonus but not essential.

You have the ability & willingness to work flexibly, usually from the London office, with occasional UK/International travel, on‑site work at events and some weekend work.

This is a full‑time role and you must be eligible to work in the UK.

We are committed to providing comprehensive training & development plans for all team members.

Full‑time schedule: 9:30 – 17:30, with flexibility to adjust core hours between 10:30 – 16:30.