Home Furnishings Installer

About the role

A customer facing role responsible for the installation of Window Dressing products in customers homes. Focus on engaging and delighting our Customer in delivering a market leading customer experience.

We are currently recruiting for 2 heads across our London catchment area.

You will be expected to be able to collect goods from one of collection sites in either Kingston, Sloane Square or Welwyn Garden City.

You will have access to a business use vehicle.

• Salary - £30,500 - £43,300.
• Contract type - This position is a Permanent contract.

• Working pattern - 37.5 hours per week, Monday to Saturday on a rota basis
• Location - This is a mobile position where travel is required visiting customers homes. You will be required to attend the office for occasional meetings and training.

Using your customer service skills and product knowledge experience you will be responsible for carrying out the fitting of window dressing products (curtains, blinds, shutters and associated products such as poles and tracks). You will use your skills and expertise to deliver high quality installation standards, ‘Right Fit First Time’. You will be an ambassador for the John Lewis brand, working in customers’ homes, bringing to life our values and delivering a consistently exemplary customer experience.

This role is very independent and although you are provided with your appointments, time management is key to ensure your day runs smoothly.

This is a customer-facing role that involves providing a high level of customer service as you will be visiting customers’ properties to complete a range of activities associated with Furnishing Fittings. You will be responsible for providing accurate error free work, demonstrating excellent communication skills and offer advice, demonstrations and recommendations to meet the customers needs.

The role requires a considerable amount of driving between the branch, customers homes and the service building - a business use vehicle is provided for this purpose. You will also be provided with all of the necessary equipment required to complete your work.

You will be required to occasionally visit a John Lewis branch to ensure you are up to date with your product knowledge.

This role is subject to the following pre-employment screening: 3 year references. Basic disclosure. DVLA check.

• Full, clean driving license
• Excellent Customer service skills
• Experience fitting home Furnishing products
• IT literacy
• Communication skills
• Confidence working independently

• Proven sales experience
• Understanding of window dressings

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.