Customer Service Advisor

Job in London, Greater London, W1B, England, UK

Listing for: phs Group

Full Time position
Listed on 2026-06-17

Job specializations:

Customer Service/HelpDesk
Customer Service Rep

About

The Role
Customer Service Advisor - Woolwich
Apply today and join our Mayflower group!

If you're looking to make a change to a secure, progressive, caring business then phs Group Mayflower is for you!

You will act as the first point of contact for our customers, providing product/services information, answer questions and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

You will be a role model and leader in areas of teamwork, customer focus and continuous improvement for the purposes of ensuring alignment with the Company vision and critical success factors.

The role

Taking calls and building rapport with business customers each day on our contact centreand dealing or directing queries.
Fixing any issues quickly and efficiently, so customers feel valued every time.
Interacting with internal stakeholders to solve client queries, in a proactive manner.
Responsible for client liaison and generating sales reports and processing sales orders.
Work closely with the Sales Team, to support the sales function. As well as provide administrative support to sales, operations and finance teams.
Responsible for client related queries on products, deliveries, and services.
Most important is a can-do attitude and a proactive approach to work, someone who really cares ...

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